General Questions
1What is APHRÓDYTES?
APHRÓDYTES is a swiss-formulated, vegan, cruelty-free beauty brand that celebrates beauty, love, and grace through expertly crafted skincare products.
2Where can I purchase APHRÓDYTES products?
APHRÓDYTES products are exclusively available on our e-commerce website.
3Are APHRÓDYTES products vegan and cruelty-free?
Yes, all our products are vegan and cruelty-free.
4Are APHRÓDYTES products eco-friendly?
We prioritize eco-friendly packaging, though refill options are not currently available.
5Is APHRÓDYTES suitable for all skin types?
Our formulations cater to various skin types.
6How can I contact customer support?
You can reach us via our Contact Us page, Whatsapp or email our support team.
Product Information
1Do APHRÓDYTES products contain parabens, sulfates, or phthalates?
No, our products are free from parabens, sulfates, and phthalates.
2How do I use APHRÓDYTES skincare products?
Each product has usage instructions on its packaging and product page.
3Are APHRÓDYTES products safe for sensitive skin?
Yes, our products are gentle. We recommend patch testing if you have sensitive skin.
4Do you offer refills or sustainable packaging options?
Currently, we do not offer refills, but our packaging is designed with sustainability in mind.
Product Series
Aphródytes GLUSK – Glass Skin Expert
1What is the GLUSK series?
GLUSK - Glass Skin Expert, focuses on whitening and brightening, hydration and most importantly reduce dark spots to enhance the skin's natural radiance.
2What products are in the GLUSK series?
The GLUSK series includes a Brightening & Whitening Essence, Instant Hydration Facial Mist, Triple Action Gel Cleanser, and UV Protection + Daily Tone-Up Primer Sunscreen.
Shipping & Delivery
1Which area do you ship to?
We offer nationwide shipping.
2How long does shipping take?
Shipping takes 1 to 3 working days within Peninsular Malaysia and 3 to 7 working days to East Malaysia.
3Do you offer free shipping?
Yes. Free shipping is available during our promotional period.
4Can I track my order?
Yes, a tracking number will be provided once your order ships.
Returns & Refunds
1What is your return policy?
Returns are accepted within 14 days for unopened products in their original packaging.
2How do I return a product?
Contact customer service with your order details, and we'll provide return instructions.
3What if my product arrives damaged?
Please contact us immediately with photos, and we will arrange a replacement or refund.
Orders & Payment
1What payment methods do you accept?
We accept various payment methods, including credit cards, debit cards, e-wallets, and bank transfers through our secured payment gateway.
2Is it safe to shop on your site?
Yes, our site uses SSL encryption to protect your information.
3Can I save my payment information for future purchases?
Yes, if you create an account, you can securely save your payment information for faster checkout on future purchases.
4What should I do if I experience issues during checkout?
If you encounter any issues during checkout, please contact our customer support team for assistance, and they'll help you complete your purchase.
5Will I receive a confirmation email after ordering?
Yes, you'll receive a confirmation email with your order details.