General Questions
1What is APHRÓDYTES?
APHRÓDYTES is a vegan, cruelty-free beauty brand that celebrates beauty, love, and grace through expertly crafted skincare and body care products.
2What makes APHRÓDYTES products unique?
APHRÓDYTES offers a range of expertly crafted series, each designed to address specific skincare and body care needs. From enhancing your skin’s natural radiance with the GLUSK series, to tackling acne concerns with the ACLER series, and providing deep hydration and brightening for your body with the SHEAUVE series, our products combine Swiss-formulated expertise with effective solutions. With every product, APHRÓDYTES delivers glowing, healthy skin tailored to your unique needs.
3Where can I purchase APHRÓDYTES products?
APHRÓDYTES products are exclusively available on our e-commerce website.
4Are APHRÓDYTES products vegan and cruelty-free?
Yes, all our products are vegan and cruelty-free.
5Are APHRÓDYTES products eco-friendly?
We prioritize eco-friendly packaging, though refill options are not currently available.
6How do I find the right products for my skin?
You can use our Beauty Recommender, a quick and easy tool designed to help you discover the best products tailored to your skin’s unique needs.
7Is APHRÓDYTES suitable for all skin types?
Our formulations cater to various skin types.
8How can I contact customer support?
You can reach us via our Contact Us page or email our support team.
Product Information
1Do APHRÓDYTES products contain parabens, sulfates, or phthalates?
No, our products are free from parabens, sulfates, and phthalates.
2How do I use APHRÓDYTES skincare products?
Each product has usage instructions on its packaging and product page.
3Are APHRÓDYTES products safe for sensitive skin?
Yes, our products are gentle. We recommend patch testing if you have sensitive skin.
4Do you offer refills or sustainable packaging options?
Currently, we do not offer refills, but our packaging is designed with sustainability in mind.
Product Series
Aphródytes GLUSK – Glass Skin Expert
1What is the GLUSK series?
GLUSK focuses on hydration and brightening to enhance the skin's natural radiance.
2What products are in the GLUSK series?
The GLUSK series includes a Brightening & Whitening Essence, Instant Hydration Facial Mist, Triple Action Gel Cleanser, and UV Protection + Daily Tone-Up Primer Sunscreen.
Aphródytes ACLER – Acne Solutions
1What is the ACLER series?
ACLER is designed to treat and prevent acne with effective, gentle formulas.
2What products are in the ACLER series?
The ACLER series includes an Active Clear Acne Spot Gel and Acne Clear Milk Cleanser.
Aphródytes SHEAUVE – Body Lotion
1What is the SHEAUVE series?
SHEAUVE provides a hydrating and brightening experience for the body.
2What are the benefits of using SHEAUVE?
SHEAUVE deeply hydrates, softens, and brightens the skin, giving a healthy, radiant glow.
Shipping & Delivery
1What countries do you ship to?
We offer worldwide shipping.
2How long does shipping take?
Shipping takes 1 to 3 working days within Peninsular Malaysia and 3 to 7 working days to East Malaysia. International shipping times vary based on your location.
3Do you offer free shipping?
Free shipping is available on orders over a certain amount. Check our Shipping Policy for details.
4Can I track my order?
Yes, a tracking number will be provided once your order ships.
Returns & Refunds
1What is your return policy?
Returns are accepted within 14 days for unopened products in their original packaging.
2How do I return a product?
Contact customer service with your order details, and we'll provide return instructions.
3What if my product arrives damaged?
Please contact us immediately with photos, and we will arrange a replacement or refund.
Orders & Payment
1What payment methods do you accept?
We accept various payment methods, including credit cards, debit cards, e-wallets, and bank transfers through our secured payment gateway.
2Is it safe to shop on your site?
Yes, our site uses SSL encryption to protect your information.
3Can I save my payment information for future purchases?
Yes, if you create an account, you can securely save your payment information for faster checkout on future purchases.
4What should I do if I experience issues during checkout?
If you encounter any issues during checkout, please contact our customer support team for assistance, and they'll help you complete your purchase.
5Will I receive a confirmation email after ordering?
Yes, you'll receive a confirmation email with your order details.
Account, Membership & Subscription
1Do I need an account to make a purchase?
No, but creating an account allows you to track orders and save preferences.
2How can I reset my password?
Click "Forgot Password" on the login page and follow the instructions.
3Can I view my order history?
Yes, you can view your order history by logging into your account.
4Do you offer a membership for rewards and exclusive offers?
Yes, we have a membership program for rewards and exclusive offers.
5Can I subscribe to receive updates?
Yes, you can sign up for our newsletter to stay informed about the latest updates.